Grampians Community Health

NDIS Plan Management Support Officer

Job Description

Position title NDIS Plan Management Support Officer

Position holder Vacant

Program Business Growth

Funded by Grampians Community Health

Based at location Stawell

Responsible to • Program Leader Business Growth

  • Manager Business Services
  • General Manager Business Support and Innovation
  • Chief Executive Officer

Direct reports • NIL

Award Victorian Stand-Alone Community Health Services (Health and

Allied Services, Managers and Administrative Officers) Multiple

Enterprise Agreement 2018-2022

Classification HS2

Hourly rate $34.47 Annual $68,113

Status Full time

Hours per week 38

PD last updated and January 2022

approved by CEO

Position summary

Grampians Community Health is a service provider to participants of the National Disability

Insurance Scheme (NDIS).

Plan Management provides a responsive and quality service to claim participant funds from

the NDIS and pay providers on behalf of NDIS participants.

The NDIS Plan Management Officer will pay service providers through an invoicing system

and advise participants regarding what supports may be claimed.

Key responsibilities

1. Support NDIS Participants with financial plan management service including:

  • Communicate at a high level with people with a disability; physical or psychosocial, in

the language, mode of communication and terms that participants will understand

  • Provide highly professional communication to navigate difficult conversations
  • Setup and management of annual NDIS budgets
  • Liaise with key stakeholders including National Disability Insurance Scheme, NDIS
participants and service providers

  • Payment of participant purchased supports to providers

2. Set up and facilitate the plan management establishment meeting with participants

  • Explain the role and expectations of a plan manager and how plan management

funding works

  • Clarify who will be involved in the plan management relation
  • Co-design elements of service with the participant
  • Obtain a participant’s preferences of service

3. Provide guidance to participants regarding supports that they can access.

4. Data management via NDIS web-based portal and MYP system, including LanternPay

5. Management of data and case notes through excel and TCM Data Management system

in accordance with GCH and NDIS guidelines

6. Work in conjunction with GCH NDIS Business administration and Finance programs

7. Develop and foster collaborative relationships with key stakeholders both internally and


8. Participate in internal GCH meetings and peer collaboration

9. Provide supervision and support to students as required.

10. Other duties commensurate with current skills and experience as agreed with the

Program Leader, Manager, General Manager or the Chief Executive Officer.

Key selection criteria


  • Tertiary qualifications in Accounting and/or Book-Keeping.


  • Registration in a financial membership such as AAT, ABA, ICB etc.
  • Proven ability to achieve high customer satisfaction.

Demonstrated skills, experience and/or understanding of:

  • Demonstrated experience working in financial systems.
  • Demonstrated ability to work and communicate with people with a disability in the

language, mode of communication and terms that they will understand.

  • Demonstrated ability to set up an efficient establishment meeting with stakeholders.
  • Ability to work independently, learn systems efficiently and multi-task in a fast-paced


  • Demonstrated attention to detail with well-developed administrative and organisational

skills to effectively manage high volumes of work and determine priorities, meet targets

and deadlines.

  • Ability to maintain confidentiality at all times.
  • Demonstrated knowledge and application of computer software, including Microsoft

Office and the Internet.

  • High level verbal and written communication skills that enable effective and appropriate

communication with a broad range of people at all levels.

  • Demonstrated ability to contribute to positive workplace culture and practices.

Licences and registrations

  • Current Victorian driver licence
  • Current National police check (less than 3 months old)
  • Clear Disability Worker Screening Check

Personal attributes

  • Ethical and inclusive
  • Self-disciplined
  • Collaborative and supportive
  • Flexible and resilient

Conditions of employment

This position is ongoing and is subject to:

  • Successful completion of a six-month probationary period
  • Full COVID-19 vaccination status from MyGov or Medicare or
  • Certified evidence of medical exemption for COVID-19 vaccination

And requires the following checks:

  • Satisfactory police check
  • Clear Disability Worker Screening Check

Note: Checks must be obtained and provided prior to commencement as a condition of

employment at Grampians Community Health. Where check results are unsatisfactory in

relation to the role to be carried out, the offer of employment will be withdrawn.

Job Summary

Stawell Location
Full Time Job Type


Grampians Community Health


Email: [email protected] Phone: 0353587400