Eastern Grampians Health Service

Assistant home

Job Description

The Telehealth Assistant is a clerical role providing regular phone calls to consumers, asking consumers to rate their health, and entering responses. Through regular phone calls, the Telehealth Assistant provides a consistent point of contact for the consumer and/or their carer.

This is a permanent part time role of 12 hours per week.

The successful applicant will have excellent interpersonal skills and customer service experience.

Duties involved in this position are general administrative tasks including but not exclusive to:

  • Perform regular phone calls to consumers and build rapport with consumers and their carers
  • Data enrty
  • Generate a positive telephone experience for the consumer in a controlled amount of time
  • Provide great customer service, be worldly and non-judgemental and accepting of consumers lifestyle choices.
  • Perform general clerical tasks, including scheduling and coordinating phone calls, appointments, referrals and other services as required by the Care Co-ordinator.

For further information, please contact Kate Pitcher, Manager Community Nursing (03) 5352 9560.

The Position Description can be viewed and downloaded by selecting ‘Position Description’ below.

To apply please select ‘Apply for this position online’ below and complete as requested.

Please ensure you address the selection criteria, attach an up to date resume including two business referees by close of business Friday 3rd December 2021.

Job Summary

eghs.net.au/ Website
Ararat Location
Undefined Job Type


Eastern Grampians Health Service