Eastern Grampians Health Service

Care Partner

Job Description

About Us

East Grampians Health Service is based in Ararat and Willaura (Regional Victoria) and takes its name from the magnificent mountain range that provides a backdrop to both townships.  We are committed to providing quality care and services that meet the needs of the community, whilst continuously striving for improvement and aiming to lead the way in provision of health related services:

Department Overview

East Grampians Health Service (EGHS) Community Services aim to meet the needs of the community by offering a vast array of services to the community in Ararat and surrounding districts. We offer outpatient, outreach and domiciliary services. Our services include Allied Health, Dental, Community Nursing, Home Care Packages, Home Support Services and Patricia Hinchey Centre.  These services support other clinical areas including our acute and residential aged care consumers.  EGHS@Home includes our Home Support program, Healthy@Home (telehealth program), Home Care Packages and Carers Support program.

What we Offer

About the Role

The Care Partner is responsible for coordinating, in conjunction with consumers, the management of the consumer’s Commonwealth funded Home Care Package. Consumers choose who provides management of their HCP and who provides the services they require to continue to reside in their home. The Care Partner assists consumers to make these decisions and managing the financial aspects of their packages.

About You

  • Demonstrated understanding of current casework practices for the aged.
  • Experience in case management of packaged care, such as NDIS, HCPs or client-funded care.
  • A well-developed skillset in customer service and consumer engagement.
  • Experience and the ability to articulate examples of person-centred practice, methodology and practices.
  • Experience working autonomously in a target and quality driven community service environment.
  • High-level organisation and time management skills, demonstrated through examples of re-organising work priorities and developing efficiencies to meet changing demands.
  • Experience in co-ordinating and overseeing processes that support accurate financial management.
  • Excellent interpersonal skills with the ability to influence, problem solve, negotiate, and mediate.
  • Excellent computer skills and ability to navigate customer management systems.
  • Experience working independently, working within multiple and multidisciplinary teams, and maintaining cohesive working relationships with a broad range of networks.
  • Experience and knowledge of the Quality Standards and Accreditation requirements of the Home Care Package program.

Appointment is subject to immunisation clearance (Including COVID-19) and current and satisfactory Employment Checks (Police and Working With Children Checks)

For more information please contact Amanda Kumnick, Business Manager – Community Services on 03 5352 9393

The Position Description can be viewed and downloaded by selecting ‘Position Description’ below.

To apply please select ‘Apply online’ and complete as requested.

Please ensure you address the selection criteria, attach an up to date resume including two business referees by close of business Sunday 14 April 2024

East Grampians Health Service is an equal opportunity employer.

Job Summary

eghs.net.au/ Website
Ararat Location
Undefined Job Type


Eastern Grampians Health Service