Eastern Grampians Health Service

Assistant home

Job Description

The Telehealth Assistant is a clerical role providing regular phone calls to consumers, asking consumers to rate their health, and entering responses. Through regular phone calls, the Telehealth Assistant provides a consistent point of contact for the consumer and/or their carer.

This position is on a limited tenure basis (up to end May 2023).

The successful applicant will have excellent interpersonal skills and customer service experience.

Duties involved in this position are general administrative tasks including but not exclusive to:

  • Perform regular phone calls to consumers and build rapport with consumers and their carers
  • Data entry
  • Generate a positive telephone experience for the consumer in a controlled amount of time
  • Provide great customer service, be worldly and non-judgemental and accepting of consumers lifestyle choices.
  • Perform general clerical tasks, including scheduling and coordinating phone calls, appointments, referrals and other services as required by the Care Co-ordinator.

Appointment is subject to Immunisation clearance (Including COVID-19), current and satisfactory Employment Checks (Police and Working With Children Checks)

For additional information or to discuss this opportunity further, please contact Amanda Kumnick, Community Services Business Manager (03) 5352 9393.

To apply please select ‘Apply Online’ below and complete as requested.

Please ensure you address the selection criteria, attach an up to date resume including two business referees by close of business Friday 1st July 2022.

East Grampians Health Service is an equal opportunity employer.



Job Summary

eghs.net.au/ Website
Ararat Location
Undefined Job Type


Eastern Grampians Health Service